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Refund policy

  1. Consumer has a right to withdraw from sale contract in 14 days without stating the cause and without incurring any other costs than provided by provisions of the law.
  2. Consumer can withdraw from a sale contract submitting the Seller the declaration of withdrawal from the contract. It does not limit the right of the Consumer to file any other unequivocal statement, where Consumer announces their decision of withdrawal from the contract.
  3. In case of making a contract withdrawal statement by the Consumer via the e-mail message, statement should be sent to the address: a.n. ….. In case of making a contract withdrawal statement by the Consumer in written form, the statement should be sent to the address: DTM System Daniel Kujawski, ul. Brzeska 7, 85-145 Bydgoszcz, Poland. To keep 14 day deadline of withdrawal it is enough to send declaration before its expiry.
  4. The course of 14 day deadline of withdrawal from the contract begins from taking possession of Goods by the Consumer or the third parties appointed by the Consumer different from the carrier. If the agreement includes a lot of things which are delivered individually, in sections or in parts – from the reception of the last thing, section or part.
  5. In case of withdrawing from the contract concluded remotely, the contract is regarded unconcluded. Seller must immediately, not later than within 14 days of the date of receiving of the statement of the Consumer on the withdrawal from the contract, return all payments made by the Consumer, including costs of delivering Goods. Seller returns the payment using the same method of payment as Consumer, unless the Consumer clearly agreed on other manner of the return which is not connected with any costs for the Consumer.
  6. Consumer must return returned Goods to the Seller or provide Goods to the person authorized by the Seller for the reception immediately, however not later than 14 days from the day of withdrawal from the contract. To keep 14 days deadline it is enough to send Goods back before its expiry. We ask to attach the receipt of purchase (the invoice is accessible in the account of the Customer in  History of orders tab) to the returned Goods. Moreover we ask for packing and secure Goods that are sent back  in such a way that the Goods are not damaged in the transport. We ask to send the returned Goods to the address: DTM System Daniel Kujawski, ul. Brzeska 7, 85-145 Bydgoszcz, Poland.
  7. If Seller have not offered to collect the Goods from the Consumer, Seller can postpone the return of payments received from the Consumer to the moment of receiving the Goods or delivering the receipt of sending Goods by the Consumer – depending on which event takes place earlier.
  8. If the Consumer chooses the way of delivering Goods different from the cheapest usual manner of delivering offered by the Seller, the Seller is not obliged to return extra costs that the Consumer has to bear.
  9. Consumer bears only direct costs of the return of Goods, unless the Seller agreed to bear them.
  10. Consumer is responsible for the devaluation of returned Goods which is result of using it in the way beyond necessary to state character, features and functioning of Goods. Seller reserves the right for claiming damages towards the Consumer, in the scope of effective laws and regulations.
  11. Consumer is not entitled to a right of withdrawal from the sale contract with reference to the contracts:
    1. where subject matter of the contract is not-prefabricated, produced according to the specification of the Consumer or serving meeting his individualized needs,
    2. where subject matter of the contract is liable to deteriorate or expire rapidly or having a short expiry date,
    3. where subject matter of the contract is delivered in sealed package which cannot be returned because of health protection or because of hygienic issues and of which the package was opened after delivery;
    4. where subject matter of the contract are audio or visual recordings or computer programs delivered in sealed package, if the package was opened after delivery,
    5. delivering digital contents which are not saved on the material storage, if providing the service started with the distinct permission of the Consumer prior to the deadline for the withdrawal from the contract and after informing the Consumer by the Seller of the loss of the right of withdrawal from the contract.

DO YOU NEED HELP?

+48 52 340 15 83
Monday - Friday
8:00 - 16:00
handlowy@dtm.pl
DTM System Spółka z ograniczoną odpowiedzialnością sp. k.
ul. Brzeska 7, 85-145 Bydgoszcz, tel. +48 52 340 15 83/84